Complaints Policy

Got a Complaint or Concern? At Ready Player One Arcade, we want every visit to be fun and stress-free. If something isn’t right, please tell us so we can fix it quickly.

How to let us know:

• In person: Speak to any staff member or ask for the duty manager.
• By email: info@readyplayeronearcade.co.uk
• By phone: 02380 173 296
• By post: Ready Player One Arcade, 34 Southampton Road, Eastleigh, Hampshire, UK

What to include:

Your name, contact details, when you visited, what went wrong, and any proof (like booking reference or photos).

What happens next:

• We’ll acknowledge your complaint within 2 working days.
• We’ll investigate and respond within 10 working days (or let you know if it’ll take longer).
• If you’re still unhappy, you can ask for a senior manager to review your case.

We value your feedback and will always try to put things right.
Your experience matters to us.